Returns & Exchanges
Due to the intimate nature of our products, we offer a 30-day return policy for items that remain in their original, vacuum-sealed health packaging to ensure hygiene and safety standards. Please note that once the hygienic seal is broken, the item is no longer eligible for return or exchange.
Verify Seal Integrity
Ensure your product is still in its original, unopened transparent health bag with the security seal intact.
Submit Request
Contact our support team with your order number to receive a Return Merchandise Authorization (RMA) and a discreet shipping label.
Secure Packaging
Place the item back in its original box and use a plain, unmarked shipping mailer to maintain your privacy during transit.
Inspection & Refund
Once our warehouse confirms the hygienic seal is unbroken, we will process your full refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing